On a rare occasion item you have purchased is faulty, we will exchange it at no cost to yourself.
As most of the belts are made to order, please make sure you selected the correct size as exchanges may be problematic. If in doubt ask us. General rule of thumb — get next size from pants size. If you wear 36″ pants, get 38″ belt.
Any return will attract 10% re-stocking fee. Shipping fee is not refundable.
Any exchange (other than ones due to our fault) will attract $10.00 shipping fee which will cover handling and shipping in Australia. Exchanges from other countries will attract fee equal to the original shipping fee. We treat each return individually. Please contact us for further instructions before sending an item back. We reserve the right to refuse the return of any item. In case where refund is due, we will credit your original payment method.
There will be no refunds if you specified wrong or incomplete shiping address.
Normally, those parcels will eventually be returned to us by Australia Post and we will re-send them to the right address at a cost of $10 within Australia or original shipping fee for customers outside of Australia.